Frequently Asked Questions
Common questions about mattresses & bedding.
Product Information
What makes Sealy mattresses different?
Sealy mattresses combine over 140 years of expertise, advanced technology, and high-quality materials, all rigorously tested for lasting comfort and support. Every mattress is designed based on standards set by the Orthopaedic Advisory Board (OAB) to ensure optimal spinal alignment and sleep quality.
How do I choose the right mattress?
We recommend using our Mattress Selector Tool to find your perfect mattress based on your sleeping preferences and needs.
Do Sealy mattresses require a specific bed frame?
A solid and supportive bed frame is essential to maintain your mattress’s performance and durability. We recommend a sturdy and solid base that provides even weight distribution and long-term support.
Which mattress range is best for hot sleepers?
The Sealy Posturepedic range is designed for temperature regulation, featuring SmarTex® and Ice-Touch™ fabric technology that wicks away moisture and helps maintain a cool, comfortable sleep environment.
What are the local standard sizes for Sealy mattresses?
Single – 91CM x 190CM
Super Single – 107CM x 190CM
Queen – 152CM x 190CM
King – 183CM x 190CM
King Long – 183CM x 198CM
*Dimensions are width by length in centimetres.
Can I order custom-sized mattresses?
Yes, we offer custom-sized mattresses to suit your specific needs. To place a custom order, please contact our team or visit your nearest Sealy store.
Warranty & Aftercare
Are Sealy mattresses heavy and difficult to lift for cleaning?
Not at all! Sealy mattresses are designed for easy handling. Our Titanium Coil technology makes the mattress light and incredibly durable. Additionally, our mattresses come with side handles, making it easy to lift and rotate when needed.
Do I need to rotate my mattress?
Yes! To keep your mattress in great shape, we recommend rotating it every 3–6 months. This helps prevent uneven wear and ensures lasting comfort. Browse our Mattress Care Guide for more tips!
Will my mattress feel like the one I choose in the store when it is delivered?
There may be a “settling in” period of 6 to 8 weeks for a new mattress. Your new Sealy mattress will consist of new foams, silks, wools and cottons; therefore, these new materials require time to conform to your body shape and weight.
What if my mattress has an odour when it is delivered?
Any odour you detect when your mattress is first delivered is generally a short-term issue and should not last any longer than two weeks.
However, if you are more sensitive to odours, we suggest leaving your windows where the mattress is placed and opened to enhance ventilation.
What if there is noise with my mattress?
Noise may come from the mattress or the base. The best way to determine the source of the noise is to isolate the mattress from the base onto the floor and then attempt to replicate the noise.
Sometimes, you may hear a noise coming from your mattress or bed base. To find out where it’s coming from, try placing the mattress directly on the floor and gently move on it to see if the sound is still there.
- If the noise stops: The issue might be with the base—such as loose castors (wheels), headboard brackets, or the base rubbing against a wall or power socket.
- If the noise continues: It could be the mattress. This may happen if it’s been used for sitting, jumping, or putting heavy pressure on one spot.
If the sound happens while you’re sleeping and it’s affecting your rest, please reach out to our Customer Care Team. We’ll arrange a visit to investigate the issue.
What is the warranty period for Sealy mattresses?
Our warranty coverage depends on the mattress range:
- Sealy Posturepedic range: 10-Year Guarantee
- Other Sealy range: 10-Year Warranty
Where do I register my guarantee/warranty?
Kindly register your guarantee/warranty here. We will take care of the rest.
Retail & Store Locator
Where can I try Sealy mattresses in person?
You can visit any of our Sealy Sleep Boutiques or authorised Sealy stores nationwide. Use our Store Locator to find the one nearest to you.
Are all Sealy mattress models available in-store?
Can I book an in-store consultation?
Yes, you can book an appointment with our sleep consultants for a personalised experience. Book an appointment here.
Promotions & Offers
Are there any ongoing mattress promotions?
Check out our promotion page to find the latest mattress promotions.
