Register your guarantee/warranty
Contact Sealy
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Thank you for purchasing your new Sealy. Registering your warranty helps to protect your investment.
Kindly fill out the form and our team will respond to you promptly.
Kindly fill out the form and our team will respond to you promptly.
FAQs
Guarantee / Warranty Conditions
What's Cover?
Mattress
- Coils or wires that are loose or broken
- Coils or wires that protrude or tea
Foundation
- Splitting occurring in the wood frame
- Loose or broken foundation wire through any fabric
- Compression of modules
- Leg and castor failure
What's Not Cover?
- Mattress fabric (including stains, burns, pilling, or loose covers)
- Normal body indentations (less than 32 mm)
- Handles (where fitted) – these should be used only to position the mattress and should not be used to support the full weight of the mattress
- Border wires, which run along the perimeter of the mattress (innerspring) and foundation, bent due to moving or folding the sleep set
- Issues relating to comfort choice, ie the mattress is too firm or too soft. Comfort is a personal choice and while adjustments are possible these are not a manufacturing fault.
- Issues relating to heat.
- Bedding sold ‘As Is’
- Damage due to abuse
- Bed Height
- Sheet fit
- New bed smell/odour
- Mattress damage due to an inappropriate foundation. A Sealy mattress is designed for full performance when used in conjunction with a matching Sealy foundation. If the mattress is damaged through its use in conjunction with a non-Sealy foundation, the warranty may be void.
- Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).
- Damage due to incorrect storage. Sealy Posturepedic Hybrid mattresses should be stored flat or comfort layers may detach from the spring unit.
- Visco-elastic foams are temperature sensitive and feel variation may occur depending on outside temperatures. This is not a manufacturing fault.